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Customer Care As a family run business, we like to treat our customers as family. Therefore, your complete satisfaction is always guaranteed at MHC-Online. During the past twelve years we have never lost sight of what's truly important for our success.... delivering great prices, outstanding quality merchandise, and exceptional service to our customers. We at Mountain Heritage Crafters have a longstanding reputation for integrity and will always remain committed to meeting the needs of our customers. If you should ever need to return an item to MHC, you may rest assured that it will be hassle-free. Replacements, credits, help arranging the return... whatever you need, it will be handled immediately. 100% SATISFACTION GUARANTEE PRODUCTS and WARRANTY All of our products are new and are packaged by the manufacturer. We do not sell used or second hand products. When applicable, all of our products are covered by the manufacturer’s warranty. NOTE: We are NOT an authorized warranty or repair center. All products that are under warranty must be returned directly to the manufacturer for repair or replacement. We want you to be satisfied which your purchase. If your product proves to be defective you must contact the manufacturer. E-mail us if you have questions and we will do our best to assist you. We are here to assist you and wish to make it as easy for you do business with us as possible. Please do not hesitate to contact us if you have questions. If you have questions you may contact us by telephone anytime from 9 a.m. until 5 p.m. EST, Monday - Friday at (252) 443-0340 To obtain the status of an order, enter the confirmation number and click Go!. |
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