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Store Policies

Terms And Condtions:

Order Processing:
Please allow 3-5 business days for us to process your order.  Faster service is given to orders who upgrade shipping services.  In order to prevent confusion and delays on your order, please direct all inquires regarding your order status directly to us by emailing service@mhc-online.com.  We handle all customer service matters ourselves, and you will be redirected back to our customer service department if you attempt to contact the manufacturer directly.

 

Contact Us:
The most efficient way to get in contact with us regarding questions or order inquiries is to contact us by email at.  Email also allows us to send you links to our website to direct you to appropriate products, and email tracking links for your package.  You may also call our offices Tuesday through Friday from 9:00 A.M. to 5:00 P.M.  If no one is available to take your call, or if we are on the line with another customer, please leave a detailed message and someone will return your call.

Phone Number: (252) 443-0340

Email Customer Service: service@mhc-online.com

Ordering Information
Our customers are the most valuable asset of our business, and we are always happy to answer any questions you may have… just E-mail us and let us know how we can better serve you.

Payment
We accept Visa, MasterCard, American Express and Discover cards.
We also accept Money Orders and/or a Certified Checks.    Please do NOT send cash.

Credit Card Orders
Please be sure to include the entire card number, expiration date, and verification code number.

Money Orders and Certified Checks
Orders paid with Money Orders or Certified Checks will be shipped immediately upon receipt if the item/items are in stock.


Domestic Shipping Methods
Most orders are shipped via the United States Postal Service (USPS).  Priority delivery is available for a nominal charge. Certain drop shipped, oversized, or restricted items will be sent via ground shipping.
We generally ship your order to you within just a few days and are committed to living up to our promise of exceptional service to our customers.  Please visit Shipping Policies for full details on our rates.

FREE SHIPPING is Available for qualifying orders within the USA! 
See Shipping Policies for details.


International Orders
Our online cart processor adds a handling fee to all international orders, based on the total value of the order.  Actual shipping charges are not displayed in the shopping cart.  We will calculate shipping fess (which may include additional shipping for items usually drop-shipped) and automatically add it to your order.  You will be contacted prior to finalizing the order to authorize the shipping charges based on the rate quote that you choose.  For more information on how these shipping charges are calculated, please visit Shipping Policies.

Most international orders are sent via Air Mail - Parcel Post Insured, and will include the proper customs forms. Items listed on customs forms will be listed at their actual value. Please do not ask us to falsify these forms because that is illegal.


Backorders
We wish it were not so, but sometimes we get caught short and  backorders do happen. If we choose to release and ship your available items, you will not be charged shipping twice, unless you request to have your order shipped separately.



Sales Tax
We are located in the State of North Carolina and  collect the required  7.75% state sales tax for orders that originate from, or shipped to addresses within the State pf North Carolina. We do not collect sales tax for orders that are generated outside of, or that ship to addresses outside the State of North Carolina.
 
Office Hours
Our office is open to take your calls Tueday through Friday 9am to 5pm. We are located in the State of North Carolina, which is in the Eastern Time Zone.
                

Contact Us:
The most efficient way to get in contact with us regarding questions or order inquiries is to contact us by email at service@mhc-online.com.  Email also allows us to send you links to our website to direct you to appropriate products, and email tracking links for your package.  You may also call our offices Tuesday through Friday from 9:00 A.M. to 5:00 P.M.  If no one is available to take your call, or if we are on the line with another customer, please leave a detailed message and someone will return your call.

Phone Number: (252) 443-0340

Email Customer Service: service@mhc-online.com



Disclaimer  - Buyer's Responsibility
It is the buyer's responsibility to comply with all federal, state and local laws concerning the purchase, use or ownership of the items we sell.
By purchasing any item from us the buyer warrants that he/she is over the age of 18 and is in compliance with all local, state, and federal laws, and is legally able to purchase the item(s).
 

We may not be held responsible for any non-compliance with any law, and, may not be held responsible for any damage or injury to any person(s) or property resulting from the use of any item sold by us. The buyer understands that he/she is responsible for the safe handling of knives or any other item purchased from us.
International customers; please check with your customs office before ordering. We are NOT responsible for merchandise seized by customs. All merchandise is subject to availability. Every effort has been made to provide you with accurate product photographs, descriptions and specifications. Availability, prices and specifications are subject to change without notice. Mountain Heritage Crafters reserves the right to correct typographical, specification or pricing errors without notice, which may include the cancellation of an order where such an error is in question. 
 

 
RETURNS
If you should ever need to return an item to MHC, you may rest assured that it will be hassle-free. Replacements, credits, help arranging the return... whatever you need, it will be handled immediately.
100% SATISFACTION GUARANTEE


If you are ever less than 100% satisfied when you do business with us, we will do what it takes to make it right. That is simply the way we do business, and the way you can expect to be treated if your are not completely satisfied with your order.   

We reserve the right to charge a 15% restocking fee on any or all returned merchandise.  If for any reason you are not satisfied with a particular product, it must be returned within 10 days in its original packaging and condition.
NOTE:  Only items that are returned in perfect resalable condition and in their original unopened container will be accepted.

Any item being returned must be shipped so that the original box or packaging will not be damaged.  You must E-mail us prior to sending back any item in order that we may issue a return authorization number and provide you with the proper return shipping address.  No item will be accepted for return without prior email approval.  You will need to include a photocopy of your sales receipt and provide us with your credit card number and expiration date so we can issue a credit on your card. If you paid by money order we will issue a check.
If you have questions you may contact us by telephone anytime from 7 a.m. until 11:30 p.m. EST at (252) 443-0340 or E-mail us at  service@mhc-online.com.  We are here to assist you and wish to make it as easy for you do business with us as possible. Please do not hesitate to contact us if you have questions.
 
PRODUCTS and WARRANTY
All of our products are new and are packaged by the manufacturer. We do not sell used or second hand products. When applicable, all of our products are covered by the manufacturer’s warranty.

NOTE:  We are not an authorized warranty or repair center.  All products that are under warranty must be returned directly to the manufacturer for repair or replacement.

We want you to be satisfied which your purchase. If your product proves to be defective you must contact the manufacturer.  E-mail us if you have questions and we will do our best to assist you.

 

Thank you for shopping with Mountain Heritage Crafters, LLC.  We value your business and appreciate when our satisfied customers tell others about our goods and services.
 

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